Shipping policy
Where we deliver
We deliver throughout the United Kingdom — England, Scotland, Wales and Northern Ireland. Some Highland, island and other remote postcodes carry a surcharge or a longer transit time; this is shown at checkout before you pay.
We do not ship outside the United Kingdom. If you are ordering from elsewhere and want a Studio Scratch piece, email us at info@studioscratch.uk — we may be able to arrange something for a project, but we cannot do it through the website.
How long it takes
| TYPE | TIMING |
|---|---|
| In-stock pieces | Dispatched within 3 working days |
| Made-to-order shades | 4–5 weeks from order. |
| Bespoke commissions | 6–12 weeks, confirmed in writing before you commit. |
Lead times are stated on each product page and are the figures that apply to your order. If a piece is made to order the product page will say so before you buy.
We will always deliver within 30 days of your order unless we have agreed a longer period with you, as required by law. Made-to-order and bespoke pieces exceed 30 days by their nature, and by placing the order you agree the longer period stated above.
What it costs
Delivery is charged by size, weight and destination — some of our floor lights and larger pendants weigh over 10kg and are charged accordingly. The exact cost is shown at checkout before payment.
Where free delivery applies, the threshold is shown at checkout.
Tracking
You will receive a dispatch email with tracking as soon as your order leaves us.
Collection from the studio
You can collect from our Glasgow studio. Choose Pick up at checkout instead of delivery, and pay online as normal — there is no charge for collection.
We are a working studio and open by appointment. When your order is ready we will email you; reply with a day that suits and we will confirm a time. Suite 102, 36 Washington Street, Glasgow G3 8AZ.
Please bring your order confirmation. Larger pieces are heavier than they look — a floor light can exceed 12kg — so come with a car rather than a bus.
If something arrives damaged
Please check your order on arrival. If anything is damaged in transit, email info@studioscratch.uk with photographs as soon as you can — ideally within 48 hours. That short window is what allows us to claim against the courier and get a replacement to you quickly.
It is a request, not a deadline on your rights: your statutory rights under the Consumer Rights Act 2015 are unaffected by when you tell us.
Delays
We are not responsible for delays caused by the courier, by weather, or by other events outside our control. If your order is significantly delayed we will contact you.