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Privacy Policy

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Effective Date: 09/09/2025
Last Updated: 09/09/25

At Studio Scratch ("we", "us", or "our"), accessible from https://www.studioscratch.uk, your privacy is one of our main priorities. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, purchase our products or services, or communicate with us.

 

1. Who We Are

Studio Scratch is a lighting retail, interior architecture, and home automation company based in Glasgow, UK. We offer products and services to the general public and businesses via our website and in person.

 

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, and company name (if applicable)

  • Contact Data: Address, phone number, and email address

  • Transaction Data: Payment details and order history

  • Technical Data: IP address, browser type, device information, and cookies

  • Usage Data: Information about how you use our website

  • Marketing and Communications Data: Preferences for receiving marketing from us

 

3. How We Collect Your Data

We collect data through:

  • Website forms (e.g., contact, quote request, newsletter signup)

  • Online purchases and service bookings

  • Cookies and similar technologies (e.g., Google Analytics)

  • Communications via email or phone

  • Third-party platforms integrated via Wix, our website provider

 

4. How We Use Your Data

We use your personal data to:

  • Process orders and deliver products/services

  • Respond to enquiries and provide customer support

  • Send updates, promotions, and marketing communications (if opted in)

  • Improve our website and service offerings

  • Comply with legal obligations (e.g., tax, fraud prevention)

 

5. Sharing Your Data

We only share your data with trusted third parties when necessary, such as:

  • Payment processors (e.g., Stripe, PayPal) to process transactions securely

  • Wix.com, our website hosting and e-commerce provider

  • Google Analytics for site performance and user behaviour analysis

  • Shipping and logistics partners to deliver your orders

We do not sell or rent your personal data to third parties.

 

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience

  • Enable core site functionality

  • Analyze traffic and usage (via Google Analytics)

  • Deliver personalised content and ads (if applicable)

You can manage cookie preferences through your browser settings.

 

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal, accounting, and reporting requirements.

 

8. Your Rights (UK GDPR)

As a UK resident, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time (for marketing)

  • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

 

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include:

  • SSL encryption for website transactions

  • Secure payment gateways

  • Data access controls and authentication

 

10. Contact Us

If you have any questions or requests related to this Privacy Policy or your personal data, please contact:

Studio Scratch
Glasgow, United Kingdom
Email: info@studioscratch.uk
Phone: 
Website: https://www.studioscratch.uk

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We recommend reviewing it periodically to stay informed.

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