​​

Last updated: October 9, 2025

 

1. About Us

 

1.1 These terms and conditions apply to Studio Scratch Ltd, a company registered in Scotland, trading as 'Studio Scratch' ("the Company"). Our registered office is at Suite 102, 36 Washington Street, Glasgow G38AZ.

1.2 These terms govern the sale of all products ("Products") and the provision of all interior design services ("Services") by the Company.

1.3 By placing an order or engaging our Services, you agree to be bound by these terms.

1.4 Nothing in these terms affects your legal rights as a consumer under the Consumer Rights Act 2015.

 

2. Products & Descriptions

 

2.1 We take all reasonable care to ensure that all details, descriptions, and prices of Products on our website are correct. While images are for illustrative purposes, the Products we supply will be as described, of satisfactory quality, and fit for any purpose made known to us.

2.2 We are not responsible for minor variations in specification, colour, or finish that are unavoidable or arise from manufacturer changes. Such changes will not affect the validity of the contract, provided the goods remain fit for purpose.

2.3 If a Product is unavailable, we may offer a suitable alternative. You are under no obligation to accept the alternative and may cancel your order for a full refund if you wish.

 

3. Prices & Payment

 

3.1 The price you pay for your order will be the price displayed on our website at the time you placed it. All prices include VAT at the current rate and exclude delivery charges, which will be added to the total price.

3.2 While we make every effort to ensure our prices are accurate, errors may occur. If we discover an error, we will inform you and give you the option of reconfirming your order at the correct price or cancelling it.

3.3 Full payment for Products, or an agreed deposit for Services, is required at the time of order. We accept payment by credit/debit card, bank transfer, or other methods as specified.

3.4 Payments for Services that are overdue will be charged commercial interest at a rate of 3% above the prevailing base rate of the Bank of Scotland, calculated daily.

 

4. Order Acceptance & Contract Formation

 

4.1 Your order is an offer to buy our Products or Services. We reserve the right to decline any order at our discretion.

4.2 A legally binding contract is formed when we dispatch the Products or begin the Services, at which point we will send you a confirmation email.

4.3 All orders are subject to availability. If we cannot supply the Products, we will notify you immediately and issue a full refund.

 

5. Interior Design Services

 

5.1 Services will be provided in line with the agreed design brief and a separate Client Agreement or Service Proposal.

5.2 Adjustments or changes requested after the project has commenced may result in additional costs and revised timelines.

5.3 The client must provide accurate information, timely feedback, and access to premises when required. We are not liable for delays caused by a lack of cooperation from the client.

5.4 We may suggest or coordinate with third-party contractors, but we are not responsible for their workmanship, delays, or costs.

5.5 All design concepts, drawings, and other materials created by the Company remain our intellectual property unless otherwise agreed in writing.

 

6. Delivery & Risk

 

6.1 We will deliver the Products within the timeframe specified on the product page, or within 30 days if no timescale is specified. We are not liable for delays caused by circumstances beyond our control.

6.2 The risk of damage or loss to the Products passes to you upon delivery.

6.3 Title to the Products remains with the Company until you have paid for them in full.

 

7. Your Right to Cancel (Returns)

 

7.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days from the day you received the Products, without giving a reason.

7.2 To cancel, you must notify us in writing by email to info@studioscratch.co.uk or by post to our registered address.

7.3 If you cancel an order after the Products have been dispatched, you are responsible for the return shipping costs. Products must be returned to us in their original, undamaged, and resaleable condition.

7.4 Bespoke, customised, or made-to-order items are excluded from the right to cancel and are non-refundable.

 

8. Faulty or Damaged Goods (Claims)

 

8.1 Under the Consumer Rights Act 2015, all Products must be of satisfactory quality, fit for purpose, and as described.

8.2 If a Product is faulty, damaged, or not as described, you have the following rights:

• Within the first 30 days: You have the right to a full refund.

• After 30 days and up to 6 months: You are entitled to a repair or replacement. If this is not possible or it fails, you are entitled to a full or partial refund.

8.3 We will cover the cost of return postage for all faulty or damaged Products. We recommend using a tracked and insured service.

8.4 We cannot accept responsibility for items lost or damaged during return transit.

 

9. Warranty

 

9.1 Products carry a 12-month warranty against defects unless otherwise stated.

9.2 The warranty does not cover damage caused by misuse, incorrect installation, neglect, or unauthorised modification.

9.3 Warranty claims should be submitted in writing as soon as possible.

 

10. Our Liability

 

10.1 We will not be liable for any indirect or consequential loss or damage, including loss of profit or business, arising from the supply of Products or Services.

10.2 Our total liability is limited to the price of the Products or Services, except in cases of death, personal injury, fraud, or a breach of your statutory rights.

10.3 We are not liable for delays caused by third-party suppliers, couriers, or contractors.

 

11. Data & Privacy

 

11.1 Your personal information is collected and processed in accordance with our Privacy Policy, which is available on our website.

 

12. General

 

12.1 These terms are governed by and construed in accordance with the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

12.2 If any clause is deemed unenforceable, the remaining clauses will remain valid.

12.3 We reserve the right to update these terms at any time. The updated terms will apply to future orders.

12.4 Any variation to these terms must be agreed upon in writing by an authorised representative of the Company.